Cancellation & Refund Policy
Learn about our cancellation procedures, refund eligibility, and processing timelines.
Cancellation Policy
At Befiling.com, we understand that circumstances may change. Our cancellation policy is designed to be fair to both our clients and our service team.
You may cancel your service at any time before we begin processing your documents.
Cancellation Timeframes
- Immediate Cancellation: Full refund if cancelled within 1 hour of payment
- 24-Hour Window: 90% refund if cancelled within 24 hours of payment
- Before Processing: 75% refund if cancelled before document preparation begins
- During Processing: 50% refund if cancelled after document preparation has started
- After Submission: No refund available once documents are submitted to authorities
Refund Policy
We strive to provide excellent service, but if you're not satisfied, here's our refund policy:
Refund requests are processed within 5-7 business days after approval.
Refund Eligibility
| Scenario | Refund Amount | Conditions |
|---|---|---|
| Service not started | 100% refund | Cancelled within 1 hour of payment |
| Service not started | 90% refund | Cancelled within 24 hours |
| Document preparation in progress | 50% refund | Before document submission |
| Documents submitted | No refund | After submission to authorities |
| Service error on our part | 100% refund | Verified service failure |
Non-Refundable Services
The following services and circumstances are not eligible for refunds:
Once documents are submitted to government authorities, services become non-refundable.
- Government filing fees and third-party charges
- Expedited processing fees (if service was rendered)
- Services where documents have been submitted to authorities
- Cases involving incorrect information provided by client
- Services completed as per agreement specifications
- Consultation fees for services already provided
How to Request Cancellation/Refund
To request a cancellation or refund, please follow these steps:
- Email Request: Send cancellation request to support@befiling.com
- Include Details: Provide your order number and reason for cancellation
- Phone Support: Call us during business hours for immediate assistance
- Client Portal: Submit request through your secure client portal
Refunds are processed within 5-7 business days and may take additional time to appear in your account depending on your financial institution.
Special Circumstances
We understand that exceptional situations may occur:
- Medical Emergencies: Contact us with documentation for consideration
- Service Errors: Full refund if error is verified on our part
- Duplicate Payments: Immediate 100% refund for duplicate charges
- Technical Issues: Case-by-case review for system-related problems
Questions About Our Policy?
If you have questions about our cancellation or refund policies, please contact us:
We are committed to resolving any issues fairly and promptly. Your satisfaction is our priority.